Do you have a question about our shop, running plans, membership plans, or newsletter? Select a question below to see answers to some of my most frequently asked questions.

At Sunrise Running Company, I also appreciate your feedback and suggestions at any time. Feel free to use the contact form or email me at andrew@sunriserunco.com – and I will get back to you as soon as possible.

How do I manage my account and purchases?

You can log into your account by clicking here.

Once you are logged in, you will be able to review your account details, order history, order tracking, and manage any memberships/subscriptions you may have with us.

What are your shipping policies?

We offer free domestic ground shipping, usually using USPS, on all in-stock/inventoried items. These items include running stickers, face covers, neck gaiters, and hats.

For all made-to-order items, we offer flat rate shipping starting at $3.99. These items include t-shirts, sweatshirts, and coffee mugs. Shipping costs will vary based on the item and quantity being ordered.

What is your return and exchange policy?

You can review our complete return policy located here.

What forms of payment are accepted?

We accept Visa, Mastercard, American Express, Discover, and Apple Pay.

I had trouble placing an order, what should I do?

Oh no! That’s a bummer. Please contact us here and we will be happy to help you.

How are your running stickers printed?

All of our running sticker designs are die-cut vinyl stickers, making them precision-cut and extremely durable. These stickers are not your ordinary oval running stickers. Vinyl die-cut stickers are heavier duty and made to hold up through rain, snow, heat, and sun! We do all the design work and use Stickermule for production. All stickers are in-stock and ready to ship within 1-2 business days.

How long does it take to get my items?

This depends on how your order is produced.

For items produced by Printful, there is a 7-8 day fulfillment period for these items before they ship. You can expect these items in 10-12 business days from the time of ordering. These items are t-shirts, hooded sweatshirts, long-sleeve shirts, and coffee mugs.

We do have some items that are already finished products and these items will ship within 1-2 business days from the time of order. These items include all running stickers, face covers, neck gaiters, and hats.

Please refer to each listing to see details on estimated shipping times.

My order never arrived!

Those shipping trolls can be difficult sometimes! If your order did not end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with me at andrew@sunriserunco.com noting your order number. We’ll see what can be done.

Do you offer wholesale and bulk purchase options?

Yes, we offer both wholesale and bulk purchase options on most of the items in the online shop.

Please contact me to discuss your product needs and order size.

What is your privacy policy?

You can find our privacy policy by clicking here.

Have a question not listed here? Contact Us