Frequently Asked Questions

Yes, I offer custom items from my shop. In fact, we get requests all the time. If you see a design that you would like altered in any way, please let me know. I don’t charge a design fee for text changes. Any design work longer than 30-minutes will have a $15 service fee added to it. I offer personalization on many of my items as well such as coffee mugs, phone cases, t-shirts and more. You can add your name, PR, favorite quote or your own custom graphic!

All of my running sticker designs are die-cut vinyl stickers, making them precision cut and extremely durable. These stickers are not your ordinary oval running stickers. Vinyl die cut stickers are heavier duty and made to hold up through rain, snow, heat, and sun! I do all the design work and use Stickermule for production. All stickers are in-stock and ready to ship within 1-2 business days.

This depends on how your order is produced. For items produced by Printful, there is a 7-8 day fulfillment period for these items before they ship. You can expect these items in 10-12 business days from the time of ordering. These items are t-shirts, hooded sweatshirts, long-sleeve shirts, coffee mugs, and phone cases. I do have some items that are already finished products and these items will ship within 1-2 business days from time of order. These items include all stickers and BOCO hats. Please refer to each listing to see details on estimated shipping times.

Those shipping trolls can be difficult sometimes! If your order didn’t end up arriving, be sure to let me know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with me at andrew@sunriserunco.com noting your order number. I’ll see what can be done.

Bummer. I’m sorry that your purchased item did not work out for you. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Damaged items:

The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me within a week’s time!

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let me know and I’ll get you sorted out.

If you’d like a different size, get in touch with me at andrew@sunriserunco.com and I will let you know what your next steps are.

Yes, I offer both wholesale and bulk purchase options on most of the items in the online ship. You can see some details on our custom print options page. Please contact me to discuss your product needs and order size.

There is no set required length of my Personal Online Running Coach plans. You subscribe and pay once per month. Stay for 1 month, 1 year, or longer! You can unsubscribe at any time without paying any penalty.

I understand that things can change quickly in life. If something comes up where you need to take a break from your Online Plan, just me know. I will put your plan and payments on hold. You will not be charged or receive any training plan communication from me until you let me know you are ready to resume coaching.

Absolutely! I believe that every runner deserves the opportunity to receive a customized training plan and have the communication with an expert coach. I work with runners of every ability level and provide the same level of service to all! If you are goal-oriented and determined to have a plan to help you reach your goals, then my Personal Online Running Coach plan is right for you!

The Personal Online Running Coach plan is billed monthly. So you pay $159.99 today, then you are automatically billed on the same date each month.

Yes. Once you start your Personal Online Running Coach plan, you can contact me as often as you like via text and email. In fact, I want to hear from you as often as possible. Communication with me is best way to keep your plan on track, adjusting to your ability and life, and progressing toward your goals. We will also have one 30-minute phone call per week to dive into more specific questions and details about your training and progress. I do request that you respect response times according to Pacific Time Zone and work hours of 8:00 AM to 7:00 PM PST.

After you subscribe, you will be emailed a Athlete Questionnaire form. Complete this form with all details related to past and current training history, goals, life schedules, and anything else you want to share with me. Email this form back to me. Then, I will setup a call with you to discuss what I find and get any additional information from you to to craft a individualized training plan. You then are ready to run (literally)!

After you subscribe, you will be emailed a Athlete Questionnaire form. Complete this form with all details related to past and current training history, goals, life schedules, and anything else you want to share with me. Email this form back to me. Then, I will setup a call with you to discuss what I find and get any additional information from you to to craft a individualized training plan.

I typically suggest allowing 5-7 business days for both us to get everything together for you to properly start your Personal Online Running Coach plan.

I am available for in-person training sessions that take place at the Modesto Junior College Track & Field. Travel outside of this to meet you for sessions can be discussed on an individual basis, but typically requires extra planning and costs.

I encourage all athletes interested in personal training sessions to complete the New Athlete questionnaire first, click here. This helps to start the conversation between us about goals, costs, and availability.

Once you are ready to book training sessions, I will send you a referral link to CoachUp, which will waive their $17.99 new athlete processing fee. When you are signed up with CoachUp, you will then be able to book your training sessions.

Absolutely! I believe that every runner deserves the opportunity to receive a customized training and have the communication with an expert coach. I work with runners of every ability level and provide the same level of service to all! If you are goal-oriented and determined to have a plan to help you reach your goals, then my in-person training sessions will be a great fit for you!

Please complete the New Athlete questionnaire before going to CoachUp to book any sessions. This will allow me to send you a referral link to CoachUp to waive the new athlete processing fee of $17.99.

From there, you can purchase any where from 1 to 5 sessions at a time. You can also set your account up for On-Going Training, so when your last session is complete, CoachUp will re-book a single session for you on an on-going basis.

Most of our communication and all of our scheduling of sessions will be done through the CoachUp program. However, I am always available to my athletes via email, phone, and text.

Please complete the New Athlete questionnaire before going to CoachUp to book any sessions. This will allow me to send you a referral link to CoachUp to waive the new athlete processing fee of $17.99.

From there, you can purchase any where from 1 to 5 sessions at a time. You can also set your account up for On-Going Training, so when your last session is complete, CoachUp will re-book a single session for you on an on-going basis.

The $17.99 processing only applies to individuals who have never used the CoachUp program. I use this program for collecting payments, providing me with insurance, and scheduling training sessions.

If you have never used CoachUp and are ready to start training with me, please complete the New Athlete questionnaire first, that will allow me to send you a referral link to CoachUp to have the processing fee waived.

I understand that things come up. As long as you let me know ahead of time, no worries. Just don’t leave me standing on the track wondering where you are!

An 8 or 12-week training program is best for racing distances of 5K (3.1 miles) through Half Marathon (13.1-miles) in total length. While 16 to 24-week training programs are meant for racing distances of Half Marathon through Marathon and Ultra-marathons. The more beginner runner may feel most comfortable with training programs that are longer in length. Therefore, giving them more time to prepare for the chosen racing distance.

You complete the New Athlete Questionnaire and I will send you a referral link to purchase your training plan through the CoachUp program.

I use the information from your Athlete Questionnaire to formulate a personalized training program. If needed, I will contact you to get additional information to provide you with the best possible training program.

Once I have the program designed, I will contact you to go over the plan in detail with you and answer any questions. We will also make any necessary adjustments do to schedule or goal changes. Then, you are off and running with your customized training program!

Absolutely! I believe that every runner deserves the opportunity to receive a custom training program. I work with runners of every ability level and provide the same level of service to all! If you are goal-oriented and determined to have a plan to help you reach your goals, then my Custom Training Program service is right for you!

Good question. I ask that you complete the New Athlete questionnaire first to establish a line of communication with me. From there, I will send you a referral link to book your training plan through the CoachUp program.

CoachUp charges a $17.99 processing fee to all new athletes to their program. If you have not used CoachUp before, then contact me first and I can have that processing fee waived with a referral link.

The CoachUp processing fees goes to the use of their program for payment processing, scheduling, communication, insurance and advertising.

I typically suggest allowing 5-7 business days for both us to get everything together for you to properly start your Customized Training Program.