SHOP FAQ.

Do you have a question about our shop, coaching services, newsletter or free training plans? Select a question below to see answers to some of my most frequently asked questions.

At Sunrise Running Company, I also appreciate your feedback and suggestions at any time. Feel free to use the contact form or email me at andrew@sunriserunco.com – and I will get back to you as soon as possible.

Can I place a custom or personalized order?

Yes, I offer custom items from my shop. In fact, we get requests all the time. If you see a design that you would like altered in any way, please let me know. I don’t charge a design fee for text changes. Any design work longer than 30-minutes will have a $15 service fee added to it. I offer personalization on many of my items as well such as coffee mugs, phone cases, t-shirts and more. You can add your name, PR, favorite quote or your own custom graphic!

How are the apparel items printed?

All t-shirts, long-sleeve shirts, and hooded sweatshirts are printed by Printful in California and in North Carolina. They use DTG (Direct-to-Garment) printing which is environmentally friendly and long-lasting. The prints are ink-based and form part of the garment rather than being printed on top, so the print feels soft and stretches with the shirt. And as long as you wash it normally the print will last as long as the garment. DTG printing uses 100% biodegradable, water-based inks meeting the strictest industry standards.

How should I clean my apparel items?

I recommend that you machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Only non-chlorine bleach, when necessary. No fabric softeners. Tumble dry low or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

How are the coffee mugs and phone cases printed?

All coffee mugs and phone cases are printed by Printful in California and in North Carolina. Coffee Mugs are Made in the USA. The glossy white finish yields bold prints that don’t lose their vividness even after countless times in the dishwasher or microwave. Phone Case designs are printed directly on the back of the case using a special printing process that is very durable – holds up to everyday use without chipping, peeling, scratching or fading. With printing only on the back, the front and sides remain plain.

How are your running stickers printed?

All of my running sticker designs are die-cut vinyl stickers, making them precision cut and extremely durable. These stickers are not your ordinary oval running stickers. Vinyl die cut stickers are heavier duty and made to hold up through rain, snow, heat, and sun! I do all the design work and use Stickermule for production. All stickers are in-stock and ready to ship within 1-2 business days.

How long does it take to get my items?

This depends on how your order is produced. For items produced by Printful, there is a 7-8 day fulfillment period for these items before they ship. You can expect these items in 10-12 business days from the time of ordering. These items are t-shirts, hooded sweatshirts, long-sleeve shirts, coffee mugs, and phone cases. I do have some items that are already finished products and these items will ship within 1-2 business days from time of order. These items include all stickers and BOCO hats. Please refer to each listing to see details on estimated shipping times.

Your order never arrived?

Those shipping trolls can be difficult sometimes! If your order didn’t end up arriving, be sure to let me know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with me at andrew@sunriserunco.com noting your order number. I’ll see what can be done.

What if I need to return or exchange my purchase?

Bummer. I’m sorry that your purchased item did not work out for you. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Damaged items:

The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me within a week’s time!

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let me know and I’ll get you sorted out.

If you’d like a different size, get in touch with me at andrew@sunriserunco.com and I will let you know what your next steps are.

Do you offer wholesale and bulk purchase options?

Yes, I offer both wholesale and bulk purchase options on most of the items in the online ship. You can see some details on our custom print options page. Please contact me to discuss your product needs and order size.